Netcapital Financial Group became the first company to adopt ISO 9001:2015.


On September 9, 2008, Netcapital Financial Group was founded with the authority to conduct business in the banking and financial sectors of Mongolia in the areas of credit and investment. With 29 branch, more than 370 staff members, more than 100,000 customers, and 14 years of continuous operation, it is one of the oldest financial institutions in Mongolia.


Netcapital Financial Group is implementing the MNS/ISO 9001:2016 quality management system international standard in its operations as part of its mission to lead fintech evolution in the digital age.

Company quality policy:

  • By making data-based decisions with a platform-based business model, by introducing technological advancements into our operations, by reducing human-related quality risks and continuously improving, we will lead the industry by valuing our customers.
  • The following principles will be followed within the framework of the policy. It includes:
    • MNS/ISO9001:2015 сBy introducing the MNS/ISO9001:2015 standard and service standards in our branches, we will lead the industry in terms of service quality by constantly improving the satisfaction of our customers and clients.
    • Automate data-driven decision-making to reduce human-induced quality risk.
    • We will be a fintech company that has improved the company's business processes by introducing advanced techniques and technologies.
    • Continually improving the coordination of internal operations and business processes will quickly deliver financial products and services that comply with the laws of Mongolia.
    • We will support the personal and professional growth of our employees by creating an appropriate governance and system for the Group.


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